We want you to love your ELARVÉE ritual. If something isn’t right, here’s how we can help.
30-day returns on unopened items
You can request a return within 30 days of delivery for items that are unopened, unused and in their original packaging. For hygiene and safety reasons, we can’t accept change-of-mind returns on opened skincare.
How to start a return
Email us at Admin@ElarveeSkincare.com with your order number and the item(s) you’d like to return. We’ll reply with return instructions. Items sent back without first contacting us can’t be accepted.
For change-of-mind returns, return shipping costs are paid by the customer and original shipping charges are not refundable.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We’ll send a replacement or issue a refund at no cost to you.
Refunds
Once your return is received and inspected, we’ll let you know whether it’s approved. Approved refunds go back to your original payment method. Your bank or card provider may take some time to process it.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits your rights under the consumer laws of your country.
Questions?
Contact us at Admin@ElarveeSkincare.com and we’ll be happy to help.
